Chicopee Insurance is offered to all guests purchasing a Membership, Pass, Card, or Lesson Program and must be purchased at the time of the original transaction. Insurance cannot be added after the sale has been completed.
The insurance program may allow, at Chicopee’s sole discretion, a prorated refund or credit only when a participant is unable to use their Membership, Pass, Card, or Program due to valid and verifiable circumstance. Eligible circumstances are limited to, but not exclusive of, prolonged illness, injury, pregnancy, or a household relocation greater than 75 km, and must be supported by appropriate documentation. A $50 deductible applies to all approved claims.
Refunds or credits will not be considered under any circumstance without the prior purchase of insurance.
All insurance claims, refunds, and credits are assessed on a case-by-case basis and remain entirely at the discretion of Chicopee. Submission of documentation does not guarantee approval.
- Purchaser will be given the opportunity at the time of purchase to add insurance. No exceptions will be made after the original purchase.
- No credit or refund will be considered without the purchase of Insurance.
- All credits or refunds are subject to a $50 deductible.
- All requests must be delivered in person to Guest Services.
- No claim will be considered without the membership/pass/card surrendered with formal documentation.
- Claims will be considered from the date the pass/card and formal documentation is submitted.
- Documentation must include a full and detailed rationale as to why the membership/pass/card/product may not be used. The rationale must include the dates of restrictions. (Example: Medical documentation must be provided by an approved medical professional).
- Requests will be processed within 60 business days, from the date the membership/pass/card and documentation is submitted, but will not exceed March 1.